ok plus Privacy Policy – How Your Personal Data Is Handled

When you register an account with ok plus, we collect personal information that is necessary to verify your identity and comply with Philippine regulatory requirements. This includes your full name, date of birth, residential address, email address, and mobile number. During the account verification process, we may also request a government-issued ID such as a Philippine passport, driver's licence, or SSS card to confirm that you meet the minimum age requirement of 21 years. When you make deposits or withdrawals, we collect payment-related information including your chosen payment method details, transaction amounts, and timestamps. We also automatically collect technical data such as your IP address, device type, browser version, and session activity logs whenever you access our platform. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players. All information collected is limited to what is genuinely necessary for the purposes described in this policy.

The personal data we collect is used primarily to operate and maintain your ok plus account, process your transactions, and deliver the gaming services you have requested. We use your identity information to fulfil our Know Your Customer (KYC) obligations under applicable Philippine law and to prevent underage gambling on our platform. Your contact details are used to send you important account notifications, security alerts, and, where you have opted in, promotional communications about new games or offers. Payment data is used solely to process deposits and withdrawals accurately and to investigate any disputed transactions. We may use aggregated, anonymised data derived from player activity to analyse platform performance, improve game offerings, and make informed business decisions. We do not sell, rent, or trade your personal information to third-party marketers under any circumstances. Any use of your data beyond what is described here will only occur with your explicit consent or as required by law.

ok plus does not share your personal information with third parties except in the limited circumstances described in this section. We work with trusted service providers who assist us in operating the platform, including payment processors, identity verification partners, and cloud infrastructure providers; these parties are contractually bound to handle your data securely and only for the purposes we specify. Where required by Philippine law, court order, or regulatory authority, we may disclose your information to the relevant government body or law enforcement agency. If ok plus undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, subject to the same privacy protections described here. We do not share your data with advertising networks or allow third parties to use your information for their own marketing purposes. All third-party partners we engage are assessed for their data security practices before any data sharing arrangement is established. You will be notified of any material changes to our data sharing practices before they take effect.

We take the security of your personal data seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, loss, or disclosure. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive information such as payment details is stored in encrypted form on our servers. Access to personal data within our organisation is restricted to staff who genuinely need it to perform their duties, and all such staff are trained in data protection responsibilities. We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine regulatory and legal obligations, typically a minimum of five years following account closure. After the applicable retention period has expired, your data is securely deleted or anonymised in accordance with our internal data lifecycle procedures. In the event of a data breach that is likely to affect your rights, we will notify you and the relevant Philippine authority within the timeframes required by law. If you have concerns about the security of your account, please contact our support team immediately.

Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have a number of rights in relation to the personal data we hold about you. You have the right to be informed about how your data is collected and used, which is the primary purpose of this Privacy Policy. You may request access to the personal information we hold about you, and we will provide a copy within a reasonable timeframe upon verification of your identity. If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it promptly. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Where we process your data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To exercise any of these rights, please contact our support team using the details provided at the bottom of this page, and we will respond within the period required by applicable law.

ok plus uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a Filipino player. Essential cookies are necessary for core functions such as keeping you logged in during a session and remembering your preferences, and these cannot be disabled without affecting platform functionality. We also use analytical cookies to understand how players navigate the platform, which pages are most visited, and where technical issues may arise; this data is collected in aggregated form and does not identify you personally. You can manage your cookie preferences through your browser settings at any time, and most browsers allow you to block or delete cookies if you prefer. Please note that disabling certain cookies may limit your ability to use some features of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. Our cookie practices are reviewed regularly to ensure they remain aligned with current Philippine privacy standards and best practices.

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes, we will notify registered players via email or through a prominent notice on the platform before the changes take effect. The effective date at the top of this policy will always reflect when it was last revised, so you can easily identify whether an update has been made since your last visit. We encourage you to review this policy periodically to stay informed about how we protect your personal information. Your continued use of the ok plus platform after any changes have been notified constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and contact our support team to discuss your options. For any questions or concerns about this Privacy Policy, please reach out to us at [email protected].